Return to File Explorer and rename the ost-file of your account to.Close Outlook and wait for it to be fully closed (just wait 2-3 minutes to be sure).If your ost-file is located in the default location, then this will open the following location in File Explorer Ĭ:\Users\%username%\AppData\Local\Microsoft\Outlook
Click the “Open File Location…” button.This will most likely refer to an ost-file, but for IMAP accounts in Outlook 2007 and Outlook 2010, this will be a pst-file. Select the mailbox for which you want to reset the cache.Outlook 2010, Outlook 2013 and Outlook 2016įile-> Account Settings-> Account Settings….Now that all your unique data from the cache is backed up, you can reset the cache in the following way For more details see: Don’t risk losing your Contacts and Calendar when using IMAP in Outlook 2013 or Outlook 2016 Step 3: Reset the cache of your account Common folders that are marked with “This computer only” are Ĭonfigure Outlook to store the “This computer only” folders within a pst-file so you won’t risk losing them and also making it easier to back them up. These folders are likely to exist when you only have an IMAP account configured in Outlook 2013 or Outlook 2016.Ī good method to find these folders is by switching to the Folder List Navigation in Outlook (keyboard shortcut CTRL+6). If any of your folders of your mailbox in Outlook are marked with “This computer only”, you’ll need to copy or export the contents of these folders as well before resetting your cache. Step 2: Backup any folders marked with: On this computer only If you are missing any emails on the server, either drag & drop them out of Outlook and into a folder in your Documents folder (via File Explorer) to save them as msg-file or export/copy them to a pst-file.īoth methods will allow you to restore these items to Outlook and/or the mail server later on.ĭrag & drop messages from Outlook into File Explorer to create msg-files. However, you do want to pay a bit more attention to folders you recently moved emails into and your Sent Items folder. With sync issues you are usually missing emails in Outlook and not in webmail. You don’t actually have to check each and every message. The first thing to check is whether all messages that you expect to be on the mail server (via webmail) are still there as well. Step 1: Verify that the messages still exist on the server The process is fairly simple to perform but make sure you do some checks first. In these cases, it might be best to reset the local cache of Outlook and let it rebuild.
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Is there any way to get Outlook to sync or download these emails again?Ĭorruptions in the cache are rare (especially for Exchange based accounts) but can still happen under various circumstances like an unexpected shutdown or crash of your computer or Outlook. For instance, I see several new emails in my mailbox when I login to webmail which I don’t see in Outlook.Īlso, it looks like the entire month of June has gone missing in Outlook but the emails are luckily still available on the server. Lately I’m having some sync issues with my mailbox.
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